Refund and Return Policy

Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In certain cases, only partial refunds are granted: (if applicable)
Any item not in its original condition, that is damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed and your credit card or original method of payment will be automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at the following address: contact@jetaimebymontmartre.com.

Sale or promotional items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)
Nous ne remplaçons que les articles initialement défectueux ou endommagés. Si vous devez remplacer le vôtre par le même article, adressez-nous un e-mail à contact@jetaimebymontmartre.com et attendez les instructions de retour.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will find out about your return.
Shipping
Before returning your product, please contact us by email to receive return instructions.

Shipping costs related to the return of your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.